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At StreamGenie, we are committed to protecting your privacy and ensuring the
security of your personal information. This Privacy Policy explains how we
collect, use, and safeguard your data when you use our AI-powered stream VOD
analysis service. By using StreamGenie, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
- Email address and account credentials
- Display name and social account information
- Payment information (processed securely through Stripe)
- Communication records when you contact support
Content Data
Technical Information
- Device information and browser details
- IP address and location data
- Usage analytics and performance metrics
How We Use Your Information
- Process payments and manage your account
- Send important service updates and notifications
- Respond to support requests and customer inquiries
- Ensure security and prevent fraudulent activity
Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for data transmission
- Regular security audits and monitoring
- Automatic data backup and recovery systems
Data Sharing and Third Parties
We do not sell, trade, or rent your personal information. We may share data only in these limited circumstances:
- With your explicit consent
- To comply with legal obligations
- With trusted service providers (e.g., payment processing, cloud hosting)
- To protect rights, property, or safety
Your Rights and Choices
You have the right to:
- Access and review your personal data
- Correct inaccurate information
- Delete your account and associated data
- Withdraw consent for data processing
Data Retention
We retain your data only as long as necessary to provide services and comply with legal obligations:
- Account data: Until account deletion
- Payment records: 7 years for tax and legal compliance
Cookies and Tracking
We use cookies and similar technologies to improve your experience:
- Essential cookies for platform functionality
- Analytics cookies to understand usage patterns
You can control cookie settings through your browser preferences.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Email: privacy@streamgenie.ai
- Address: PO Box 87, Lancaster, OH 43130
Changes to this Policy
This Privacy Policy may be updated periodically.
Questions about privacy?
If you have questions about this Privacy Policy or how we handle your data, please reach out to us.
Contact Privacy Team