Privacy Policy

Personal information

• Email address and account credentials
• Display name and social account information
• Payment information (processed securely through Stripe)
• Communication records when you contact support

Content data

• VOD metadata uploaded

Technical information

• Device information and browser details
• IP address and location data
• Usage analytics and performance metrics

• Process payments and manage your account
• Send important service updates and notifications
• Respond to support requests and customer inquiries
• Ensure security and prevent fraudulent activity

We implement industry-standard security measures to protect your data:

• End-to-end encryption for data transmission
• Regular security audits and monitoring
• Automatic data backup and recovery systems

We do not sell, trade, or rent your personal information. We may share data only in these limited circumstances:

• With your explicit consent
• To comply with legal obligations
• With trusted service providers (e.g., payment processing, cloud hosting)
• To protect rights, property, or safety

You have the right to:

• Access and review your personal data
• Correct inaccurate information
• Delete your account and associated data
• Withdraw consent for data processing

We retain your data only as long as necessary to provide services and comply with legal obligations:

• Account data — until account deletion
• Payment records — 7 years (tax/legal compliance)

We use cookies and similar technologies to improve your experience:

• Essential cookies for platform functionality
• Analytics cookies to understand usage patterns

You can control cookie settings through your browser preferences.

If you have questions about this Privacy Policy or how we handle your data, please contact us at privacy@diffraction.agency or by mail: PO Box 87, Lancaster, OH 43130.