How can we help?
Pick a topic below — most questions are answered there in a minute or two. If yours isn't, email support@diffraction.agency and a real person will get back to you.
Account & sign-in
Sign-in codes, sessions, changing your email, deleting your account.
5 guidesPayments & payouts
Setting up PayPal, payout timing, missing or incorrect payments.
5 guidesCampaigns & submissions
Submitting work, upload problems, review timelines, declines and disputes.
5 guidesConnections & library
Connecting Twitch, TikTok and Kick, library ingestion, Troveo.
6 guidesAutomate plan & billing
What Automate includes, upgrading, cancelling, charges and refunds.
5 guidesContent & ownership
Who owns what, opting out, removing content, privacy.
5 guidesDidn't find it? Email us.
To help us fix things fast, include the email on your StreamGenie account, and — if it's about a specific campaign or payment — the campaign name and the date. Automate subscribers get priority support.
General questions
How the marketplace works, eligibility, plans — the FAQ covers those in plain language.
Troveo account issues
For anything inside Troveo itself, start with their Knowledge Base. For connecting Troveo to StreamGenie, email us.