Support Account & sign-in
Account & sign-in
StreamGenie is passwordless — everything runs on one-time codes sent to your email. Most sign-in problems come down to the code email, so start there.
There's no password. Go to the sign-in page, enter your email, and we send you a 6-digit code (plus a magic link). Type the code or tap the link and you're in. If you're new, the same flow creates your account.
A few things to try, in order:
1. Check your spam and promotions folders.
2. Give it a minute or two — delivery can lag.
3. Request a new code. Only the most recent code works, so use the newest email.
4. Make sure you typed the same email address you signed up with.
If nothing lands after a few tries, email support@diffraction.agency and tell us the address you're using — we'll check delivery on our side.
Sessions last 7 days per browser. After that you sign in again with a fresh code. Signing out from the nav ends the session immediately.
Not from settings yet — your email is how we identify your account, your payouts and your submissions. Email support@diffraction.agency from your current address and tell us the new one, and we'll move things over.
Email support@diffraction.agency from your account email with the subject "Delete my account". We'll confirm it's really you, then remove your account and content in line with our privacy policy at streamgenie.ai/privacy. Any active licensing commitments run out under the terms you agreed to at submission.
Still stuck?
Email support@diffraction.agency — include the email on your StreamGenie account and any campaign or payment details, and a real person will pick it up.