Support Connections & library
Connections & library
Your library is built automatically from the platforms you connect. Most issues here are OAuth hiccups or ingestion still catching up — and Troveo questions split between their side and ours.
Twitch, TikTok (including TikTok LIVE) and Kick. Connect them from Library → Connected sources. Once connected, we build your content library automatically from your streams and VODs.
Go to Library → Connected sources and reconnect. Make sure you authorize with the same account you stream on — being signed into a different account in that browser is the usual culprit. If it keeps failing, email support@diffraction.agency with the platform and your username on it.
Ingestion starts after you connect and takes time — a large archive can take a while to work through. Also note we can only ingest VODs that still exist on the platform: expired or deleted VODs (Twitch expires them on a schedule) can't be recovered. If your library hasn't moved in a day or two, email support@diffraction.agency.
Library → Distribution partners. Connecting is free and your Troveo account stays yours. On the free plan you can upload to Troveo yourself any time; on Automate, we deliver eligible footage into your Troveo account automatically.
Depends which side it's on. For anything inside Troveo — account activation, credentials, agreements, uploads to their platform — start with their Knowledge Base at support.troveo.com or troveo.ai/contact. For connecting Troveo to StreamGenie or automated delivery, that's us: support@diffraction.agency.
From Library → Connected sources. Disconnecting stops future ingestion from that platform. Content already submitted or licensed continues under the agreements it was submitted with — see the content & ownership topic for opting out.
Still stuck?
Email support@diffraction.agency — include the email on your StreamGenie account and any campaign or payment details, and a real person will pick it up.